Returns & Exchanges
DJI offers a 14-calendar-day return policy for any reason if the product is in new or like-new condition with all original packaging. For items with manufacturing defects, customers can request a replacement or refund within 15 calendar days of receipt.
Submit Return Request
Log in to your DJI account, navigate to 'My Orders', and select the 'Apply for Return' option for the specific device you wish to send back.
Verify Product Condition
Ensure the drone, gimbal, or camera is deactivated and packed in its original box with all cables, batteries, and accessories included.
Ship Your Item
Print the provided prepaid shipping label and drop off your package at an authorized courier location to be sent to our regional service center.
Inspection and Refund
Once our technicians verify the hardware condition and flight logs, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing